FAQ

Go to Estimate Fees to estimate transfer costs and see current exchange rates. You can estimate fees for sending online and also for sending at an agent location.

There are two ways to track the status of a transfer. If you have an online account, log in and view your transaction history. If you do not have an online account, or if you are the receiver of the transaction, then use our Track a Transfer tool to look up a transfer using the Authorisation # or Reference #.

There are more than 200 countries you can send to using MoneyGram. To see which countries you can send to, simply start sending money or estimating fees.

For most countries, you can send up to £4,600.00 per online transfer and up to £4,600.00 every 30 calendar days. If necessary, you may send additional funds from a MoneyGram agent location.

Fees vary depending on where you are sending, how much, and how you are paying. Go to Estimate Fees to see how much a transfer will cost.

MoneyGram allows you to send money directly to a bank account in select countries. To find out if you can send money to your receiver’s bank account, start sending money or estimate fees, and select ‘Account Deposit’ as your receive option.

When initiating a transfer using a credit or debit card, funds will typically be deposited into the receiver’s bank account within 2-4 business days after the transfer has been sent successfully.

The length of time needed for the funds to become available depends on the receiving bank’s policies and hours of operation.

Sending to:Speed:
BelgiumNext Day
BrazilSame Day
BulgariaNext Day
CanadaIn as little as 1 hour*
ChinaIn as little as 1 hour*
DenmarkNext Day
EcuadorNext Day
El SalvadorIn as little as 1 hour*
FranceNext Day
GreeceNext Day
GuatemalaIn as little as 1 hour*
HondurasIn as little as 1 hour*
IndiaIn as little as 3 hours
MexicoIn as little as 1 hour*
NetherlandsNext Day
PhilippinesSame Day
PolandNext Day
Sri LankaNext Day
SwedenNext Day

* Timing of funds availability is subject to banking hours and compliance with regulatory requirements.

Money is typically ready for cash pickup within minutes after the transfer has been sent successfully, regardless of the payment method used, subject to agent operating hours and compliance with regulatory requirements.

You can pay for online transfers using a credit or debit card (Visa or MasterCard).

You need to use the billing address associated with the bank account or card you are using to pay. MoneyGram currently allows only one billing address on file. This address will be associated with all your payment methods.

To update your address, log in to your MoneyGram online account and visit the ‘Payment Methods’ section.

Cash is the only form of payment accepted for transactions completed at a location. You will need to bring enough cash to cover the transfer amount and any additional fees. Go to Estimate Fees to see how much a transfer will cost.

For security reasons, many locations will not pay out a transfer if the name on the receiver’s identification does not match exactly. Please confirm your receiver's name as it appears on their ID. If your receiver is still having this problems receiving, please contact us at 0800 026 0535.

If your receiver does not have a valid photo ID, then you can go to a MoneyGram location to send them money (subject to local regulations).

No. For security reasons, your receiver must pick up the funds in the country you sent to. If your receiver is not in the country you sent to, please cancel the transaction and send again to the new destination.

This service is currently not available, please check back soon. You can currently send money online or in person at a MoneyGram agent location.

Yes. If you log in using your MoneyGram Plus credentials, you will be prompted to provide additional information in order to send money. After you provide this information, you can send money online with your MoneyGram Plus account.

Go to Find a Location to search for MoneyGram locations worldwide.

MoneyGram offers different ways to receive money around the world. The country you are sending to may have only some of these options available.

Cash Pickup:
Cash can be picked up at any MoneyGram location. The money is typically ready for pickup in as little as 10 minutes after the transfer is submitted. Available in all countries.

Account Deposit:You can send money directly to your receiver’s bank account. The money is typically sent within minutes after the transfer is submitted. Additional time may be needed for the receiving bank to complete the transfer. Available in select countries.

Sending to:Speed:
BrazilSame Day
ChinaIn as little as 1 hour
El SalvadorIn as little as 1 hour
FranceNext Day
GuatemalaIn as little as 1 hour
HondurasIn as little as 1 hour
IndiaIn as little as 3 hours
MexicoIn as little as 1 hour
PhilippinesSame Day
PolandNext Day
Sri LankaNext Day

Send to Card:

You can send money directly to your receiver’s debit card. The money is reliably deposited to the card within minutes after the transfer is submitted and successfully processed. Available in select countries.

Mobile Wallet Deposit:

You can send money directly to your receiver’s mobile wallet account. The money is reliably deposited to the account within minutes after the transfer is submitted and successfully processed. Available in select countries.

Home Delivery:

You can send money to be delivered in person to the receiver’s home address. The money will be delivered by a local MoneyGram agent. Available in select countries.

Note: Transaction processing times are subject to agent operating hours, availability, local laws and regulations and compliance requirements.

When picking up cash, you will need the Reference Number for the transaction along with a valid photo ID. The person who sent you money should have the Reference Number. Some countries also require an valid proof of address when an I.D. does not contain an address.

Go to Find a Location to search for MoneyGram agent locations worldwide.

For certain countries, MoneyGram allows the sender to choose the currency in which the receiver can receive money. This option will appear when you are sending money or estimating fees.

The most common reasons for being denied funds are:

  1. The transaction has not yet been processed. Track a Transfer to find out the status of a transfer.
  2. You did not have sufficient identification.
  3. You did not visit a MoneyGram location. Find a location

Log in to your MoneyGram online account; go to ‘My Account’, then select ‘Change Password’. From here, follow the instructions on the screen.

Select the ‘Forgot Password’ link on the Log In screen. From here, follow the instructions to reset your password. You will be asked to request a one-time security code which will be emailed to you. The one-time security code will allow you to reset your password.

If your account has been locked, call MoneyGram Customer Service at 0800 026 0535.

Log in to your MoneyGram online account. If you have recent transaction history, you will see it on your logged in homepage, along with a link to ‘view all’. If you do NOT have recent transactions displaying on your logged in homepage, then go to ‘My Account’ and select transaction ‘History’.

Log in to your MoneyGram online account; go to ‘My Account’, then select ‘Notification Preferences’. From here you can set your preference for receiving emails about promotions and special offers. For security purposes, you cannot turn off notifications about your transactions (such as transaction confirmations or status updates).

Log in to your MoneyGram online account; go to ‘My Account’, then select ‘Payment Methods’. You can add a new payment method, and you can update or delete your saved payment methods.

Log in to your MoneyGram online account; go to ‘My Account’, then select ‘Personal Information’.

If you are getting an error message while trying to send a money transfer, you may need to clear the cookies on your web browser. To find out how to clear your cookies from your browser, visit your browser’s website. If the problem persists, please call MoneyGram Customer Service at 0800 026 0535.

No. MoneyGram will never send you an unsolicited email asking for your personal or financial information. You should only submit this information if you are logged into your MoneyGram online account at moneygram.co.uk. The safest way to do this is to type the URL into your browser rather than clicking on a link embedded in an unsolicited email.

If you receive a suspicious email purporting to be from MoneyGram, please report it so we can investigate. Also, if your financial information has been compromised, we recommend that you contact your financial institution immediately.

Please call MoneyGram Customer Service at 0808 234 1093.

To learn more about how to protect yourself from fraud, visit our Consumer Protection page.

We authenticate your identity to ensure your personal and financial safety and to prevent fraud.

Phishing is a type of online fraud designed to steal your personal information such as user names, passwords, credit card details or secret questions and answers on a fake MoneyGram website. Phishing is typically carried out by e-mail and is disguised to appear as a legitimate e-mail from MoneyGram. Links in these emails direct you to a fake website that looks like the legitimate MoneyGram online site.

The best way to prevent becoming a victim of phishing is to be aware of common scams. Also, remember to carefully review messages you receive to see if it is a phishing scam. Are words misspelled (English is often a second language for phishers, so misspellings and poor grammar can be key indicators) and do links within the email really take you to the correct site

And, by following the notion that if something seems too good to be true, it likely is.

Here are some things to look for in a phishing e-mail:

  • Links to a website that asks you to verify your account information
  • Links to a website asking you for your bank account or credit card numbers, user names, and passwords
  • Threats that if you don’t verify your account information, your account will be shut down

If you’re suspicious that you have received a phishing e-mail, don’t second guess yourself - please report it so we can investigate.

  • Streamlined Transactions: Basic customer information is stored in the system, so you don’t always need to resubmit it. It’s ready for you the next time you want to send money.
  • Notifications: You’ll be notified via email when your transaction has been picked up by the receiver.
  • Account Management: The Programme lets you view your account transaction history and manage your account online.
  • Personalized Offers: If you have “opted in”, you’ll receive emails with personalized offers.

No. The name on the Money Transfer has to match the MoneyGram Plus name.

If you need a replacement MoneyGram Plus card please email plus@moneygram.com with your NAME, ADDRESS and PLUS NUMBER. A replacement card will be delivered to your home within five weeks.

To be able to view your MoneyGram Plus transaction history, you will need to register online. This is true even if you have been previously signed up for MoneyGram Plus at your local store or over the phone.

We realize your time is important! By providing your MoneyGram Plus membership number, you can enjoy faster transactions because your previous MoneyGram money transfer information is already available in our point-of-sale system. You may, however, need to provide additional information based on country requirements.

To be able to view your MoneyGram Plus transaction history and manage your account, you will need to register online. This is true even if you have been previously signed up for MoneyGram Plus at your local store or over the phone.

If you sign up for Receive Notice Service, you will receive a notification by email when your transaction is picked up. Receive Notice Service is not available with bank account deposit transfers.

Yes, this is one of many benefits we offer to our loyal MoneyGram Plus customers.

The Receive Notice service offers a way for members to be notified when their recipient has picked up the money they send. Click on the “My Account” button at moneygram.co.uk and choose “YES” to Receive Notices. You will get an email from MoneyGram confirming your registration. For terms and conditions, go to moneygram.co.uk.

A notification can be sent at any time. 24 hours per day, 7 days per week. Certain types of MoneyGram delivery or receive mechanisms will not be eligible for notification service (for example: home delivery and bank account deposits). The Receive Notice applies to eligible money transfers consisting of person-to-person money transfer services picked up at a MoneyGram agent location, but it does not apply to the MoneyGram ExpressPayment® service, utility bill payment, prepaid card transactions, purchase of money orders, or money transfers originating outside of the U.S. Members are responsible for any telecommunication fees charged by their telephone or internet service provider.

There are a few reasons you might not get your Receive Notice in your email:

  • Your email address in your account could be incorrect. Please make sure your account reflects your correct email address at moneygram.co.uk or by calling 0800 026 0535.
  • A “spam filter” may be preventing you from receiving the emails.
  • Your Internet Service Provider (ISP) may prevent you from receiving these emails.
  • Receive Notice is not available with bank account deposit transfers.

To stop receiving further notifications via e-mail - sign into your MoneyGram Plus account at moneygram.co.uk; then, under your account, choose “NO” on Receive Notices.